If I have a question or concern, who should I contact?

A: By contacting the Human Resources Department via email at hr@MyWoosah.com or by phone at 844-775-0775.

Does MyWoosah offer benefits?

A: MyWoosah provides full-time Care Providers with Health and Dental insurance after the first 90 days of employment.

How do I know if the family is taking the proper measures to protect themselves from Covid-19?

A: In the interview phase, you and the family can discuss what preventative measures are best for both of you.

Can I bring my child(ren) with me to work?

A: That is not an ideal situation but, you can discuss that option with the family during the interview process.

Can I care for the children at my home?

That would have to be discussed and confirmed with the family.

Do I have to have any specific certification to start working with the family?

Yes, you must have an up-to-date CPR and First aid training certification.

Would I be liable if the child in my care happens to become ill, injured, or fall during my shift?

First, you must notify the family immediately, then MyWoosah. If the situation becomes serious, contact 911.

Who would be our point of contact in case of emergency?

In case of any emergency, please contact 911 immediately. Then notify the family and MyWoosah (844-775-0775)

Is MyWoosah a nanny agency?

No. MyWoosah is a childcare solutions company.

Can I work more than 40 hours a week?

Yes. If the family has requested additional time and you are available. Additionally, you must notify MyWoosah.

Is there a care provider-to-child ratio? If so, what is it?

The services we offer cover up to 3 children per family.

Is the pay rate for this position negotiable?

The pay rate for each position is a flat rate between $15 and $18, depending on your location.

Will I ever have to purchase items to fulfill my care provider duties at work? If so, will I be reimbursed?

You are not required to purchase any items with your money. If a family needs item(s) purchased, it would be something you two would communicate.

When doing pick up and drop off for the family, will I get compensated for mileage?

Yes, we offer mileage reimbursement. The rates are determined based on location

If I do not stay with my initial family, how long would it take me to get re-staffed?

That would be dependent upon your location, experience, and the reason why the initial match did not work out. You are able to match with more than one family at a time, so if one family does not work out, you may contact one of the others that have. Or you may begin swiping to find new matches as soon as you would like.

How does the payment process work?

While creating your MyWoosah profile, you will be prompted to enter your direct deposit information. This is how we will know where to send your pay on the 1st and 15th of each month

How long will it take for me to start matching with a family?

After the approval process, which may take up to 48hrs, you can start using the app the match with families.

How do I request time off?

Notify Human Resources at MyWoosah

Is there a specific dress code that I must follow when working at the family’s home?

Yes, you are required to wear your MyWoosha shirt and comfortable, appropriate bottoms. Pants, slacks, skirts, or scrub bottoms are preferred

What will my duties as a Care Provider be?

This will be based on the type of service the Care Provider signs up for, e.g., MyWoosah care includes traditional childcare, light housekeeping, and meal prep related to the child(ren), etc. Duties may also be based on the needs of the family.

Is there room for growth or a raise as a MyWoosah Care Provider?

Yes, every care provider has an opportunity to develop their career with MyWoosah. Please get in touch with Human Resources to learn more.

If I can offer additional services to the family aside from childcare (i.e., coaching soccer, piano lessons), can I receive an hourly pay increase?

No. MyWoosah care providers only provide services that fall underneath a specific service category (Ex: MyWoosah Care and MyWoosah Drive). This helps ensure that our care providers can offer the best service by not being made to perform unrelated tasks. If the family has more needs that do not fall underneath their current service category, they can sign up with MyWoosah for additional services.

If I have a personal emergency and I must leave, who do I leave the child with?

Contact MyWoosah first to make arrangements for another provider to assist. Then contact the family to make sure they are aware of the provider changes.

How do I report a personal or child(ren) related safety concern?

MyWoosah takes safety very seriously. If you feel your safety or that of a child is at risk, either speak with the family or contact MyWoosah’s Human Resources. If an emergency, please call 911 immediately.

How do I report a user?

If someone is displaying inappropriate behavior or language towards another while using the app, please report them to MyWoosah Human Resources so that the matter may be investigated.

There are more children here than previously discussed? What should I do?

Contact MyWoosah to confirm the agreement. MyWoosah will then contact the family and modify the agreement if needed.

What are some safety precautions I can take?

Send messages through the MyWoosah App instead of using your personal email and phone number. Even after the hiring process, be careful with sharing personal information with families. Do your own homework on potential families and make sure expectations are in place before accepting an offer. If you ever feel unsure or unsafe in a situation, please reach out to MyWoosah Human Resources.

Will taxes be taken out of my check?

Yes, if applicable, local, state, and federal taxes will be deducted from your check.

How can I get a copy of my background check?

Gina is working on it and will provide an answer later

How can I edit my contact info?

Oluchi will provide an update later

How is MyWoosah different from other Care Providers?

MyWoosah shortens the process for you to become a Care Provider so you can start matching with families in as little as 24-48 hrs. All you have to do is download the app, upload your documents for approval, and create a profile. After that, you're all set to start matching with families, and it's all done with no cost to you! MyWoosah even offers benefits to our full-time Care Providers.

Is there an age requirement to become a MyWoosah Care Provider?

The minimum age requirement to be a Care Provider is 18.

What if the parent doesn’t return on time or at all?

If late, contact the family to get an update on their new arrival time and contact MyWoosah Human Resources. If a parent does not show up and has not returned your calls, contact MyWoosah Human Resources immediately for further instructions.

How long is the background check valid?

The background check is valid for 1 year

Do I have to pay for the background check?

No, the cost will be covered by MyWoosah.

How do I respond to a review another user left?

At this time, we do not offer that feature, but MyWoosah does make updates to the app making sure to provide the best experience for our users, so make sure to keep the app up to date for new changes and features.

What if I end up working more hours than I was initially requested?

Once you start working more hours than agreed, and you are available to continue working, please contact MyWoosah Human Resources.

How late can you cancel an assignment?

The latest you can cancel an assignment is 24hrs.