Terms of Service

MyWoosah is a care infrastructure and coordination platform that supports families, employers, healthcare organizations, managed care organizations, hospitals, health systems, unions, third-party administrators, employee assistance programs, residential organizations, and other entities through technology, provider management, care coordination, workforce support, and related services.

MyWoosah may provide, without limitation:

These Terms apply to all users accessing or using MyWoosah's platform in any capacity, including but not limited to:

The term "Platform" refers to all MyWoosah technology, products, mobile applications, APIs, portals, tools, and services. The term "User" refers to any individual or entity accessing the Platform.

To access and use the MyWoosah Platform, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have legal authority to enter into binding agreements
• If acting on behalf of an organization, have authority to bind that organization
• Provide accurate, current, and complete account information at all times
• Maintain the security and confidentiality of your account credentials

Submitting a service request does not guarantee:

• Provider availability or acceptance
• Service approval or fulfillment
• Specific providers or locations

MyWoosah reserves the right to deny, modify, delay, or cancel service requests based on operational, safety, compliance, funding, geographic, or provider-availability considerations.

Families and employees accessing MyWoosah services are responsible for:

• Maintaining accurate account and contact information
• Ensuring authorized funding is available prior to scheduling services
• Providing complete and accurate information regarding care recipients, including medical, behavioral, and special needs
• Complying with all platform safety and conduct requirements
• Maintaining safe and appropriate service environments

Providers on the MyWoosah Platform are independent contractors unless explicitly stated otherwise in a separate written agreement. Providers are not employees, agents, or representatives of MyWoosah.

• Providers must maintain accurate profiles, certifications, and availability information at all times
• Providers must comply with all applicable laws, licensing requirements, and MyWoosah platform standards
• Provider matching is subject to availability, geography, program requirements, and credentialing status
• MyWoosah reserves the right to suspend, remove, or restrict any provider for violations of platform policy
• Providers are responsible for all applicable taxes on earnings received through the platform

Employer agreements are governed by their applicable Master Services Agreement or Enterprise Agreement. In the event of conflict between these Terms and an executed Enterprise Agreement, the Enterprise Agreement shall control.

• Employers are responsible for accurate employee eligibility data and timely updates
• Employer benefit funding must be available before employee service requests are processed
• Employers may not resell, redistribute, or sublicense platform access without written approval

TPAs may use MyWoosah to administer care programs, benefit programs, funding arrangements, reimbursement structures, and care-related initiatives on behalf of their client organizations.

TPAs remain solely responsible for their own regulatory, compliance, and fiduciary obligations unless otherwise agreed in a separate written agreement. MyWoosah acts as a technology and coordination platform and does not assume TPA fiduciary, ERISA, or plan administration obligations unless explicitly stated in writing.

• TPAs must ensure member eligibility data is current and accurate
• TPAs are responsible for proper authorization and funding allocation
• TPA access may be restricted or terminated for material non-compliance

MyWoosah may engage with brokers, benefits consultants, and advisors to expand access to its platform and programs. Unless otherwise agreed in writing:

• Broker and consultant relationships are non-exclusive
• Referral programs, commissions, and arrangements may be modified or terminated at any time
• Poaching of MyWoosah clients, providers, employer relationships, or proprietary contacts is strictly prohibited
• Brokers must comply with all applicable state insurance licensing and disclosure requirements
• Brokers may not represent MyWoosah's platform capabilities beyond what is stated in official materials

MyWoosah may support managed care organizations and health plans with care infrastructure, transition management, and operational services including:

• Care coordination and transitions of care
• Provider management and network augmentation
• Placement support and discharge coordination
• Recovery programs and caregiver engagement
• Operational workflow support and reporting

MyWoosah may provide operational, logistical, discharge-support, transition-of-care, and caregiver-support services to hospitals and health systems to improve patient outcomes and reduce readmission risk.

Hospital and health system partnerships are governed by separate executed agreements. Those agreements shall control in the event of conflict with these Terms.

MyWoosah may support EAP-sponsored dependent care, caregiver support, and workforce wellness programs. Program access and use remains subject to the eligibility requirements established by the sponsoring organization and its EAP administrator.

EAP participants must comply with all program rules established by their sponsoring employer, health plan, or EAP administrator in addition to these Terms. MyWoosah is not responsible for EAP eligibility determinations.

MyWoosah may participate in union-sponsored programs, workforce benefit programs, welfare funds, training initiatives, caregiver support programs, and dependent care programs.

Eligibility remains subject to applicable fund and program rules as established by the applicable union trust fund, collective bargaining agreement, or program administrator. MyWoosah does not make eligibility determinations for union benefit programs.

MyWoosah may operate or coordinate residential support programs including, without limitation:

• Transitional housing and respite programs
• Recovery PODs and temporary care programs
• Caregiver support and residential services
• Post-discharge transition support

Participation in residential programs is subject to program eligibility requirements, safety screening, health assessments, and operational policies. MyWoosah reserves the right to deny or terminate participation at any time for safety, operational, or eligibility reasons.

MyWoosah may operate or coordinate Care POD programs. Care PODs may include:

MyWoosah may operate Recovery POD programs designed to support individuals during transitional care periods, including:

• Hospital discharge and post-acute transition support
• Placement stabilization and recovery assistance
• Caregiver support and temporary care solutions
• Transitional care coordination

Organizations, employers, MCOs, hospitals, health systems, TPAs, and families may submit existing providers for consideration for inclusion within the MyWoosah platform through the Bring Your Own Provider (BYOP) program.

Provider participation through BYOP remains subject to, and conditional upon:

• Successful credential verification and license validation
• Compliance review and regulatory clearance
• Background screening at MyWoosah's required standard
• Operational approval and platform onboarding
• Execution of MyWoosah's standard provider agreement

MyWoosah may offer Childcare Savings Account programs or related savings products designed to support families in planning for and funding care expenses.

Eligibility, funding rules, contribution limits, and program requirements may vary based on employer sponsorship, program design, and applicable law. Program participation does not guarantee future availability of specific services or providers.

• Program availability may vary by employer and program sponsor
• Contribution limits and fund usage rules are governed by applicable program terms
• MyWoosah does not provide tax advice regarding Childcare Savings Account programs

MyWoosah may offer access to financing through independent third-party financing providers under the Care Now Pay Later (CNPL) program.

Payments may be processed through:

• Stripe (credit/debit card processing)
• Employer benefit and TPA-funded programs
• MCO authorizations and hospital contracts
• Union programs and EAP-funded programs
• Government funding mechanisms
• Other approved and contracted funding sources

MyWoosah reserves the right to modify pricing, fees, and accepted payment methods at any time with notice to users where required by law.

MyWoosah facilitates introductions and matching between users and independent providers. Provider matching is subject to multiple factors including:

• Provider availability and geographic proximity to service location
• Provider qualifications, certifications, and background check status
• Program requirements, funding authorization, and eligibility criteria
• Care recipient needs and special requirements

The following activities are strictly prohibited on the MyWoosah platform and may result in immediate account suspension, permanent termination, civil legal action, and financial liability:

All intellectual property on or associated with the MyWoosah Platform is owned exclusively by MyWoosah Inc. and its licensors. The following are protected proprietary assets of MyWoosah:

All associated trademarks, software, designs, content, methodologies, processes, documentation, workflows, algorithms, and data models are protected by applicable intellectual property laws.

If an organization has executed any of the following with MyWoosah, that agreement shall govern in the event of conflict with these Terms:

Enterprise agreements supersede these Terms to the extent of any direct conflict. For questions about your organization's specific agreement, contact legal@mywoosah.com.

In no event shall MyWoosah, its officers, directors, employees, agents, partners, or licensors be liable for:

• Any consequential, incidental, indirect, special, exemplary, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Loss of goodwill, reputation, or anticipated savings
• Damages resulting from provider performance or non-performance
• Any clinical, health, medical, or care outcomes
• Service interruptions, platform unavailability, or data loss
• Third-party financing decisions, approvals, or terms
• Events beyond MyWoosah's reasonable control (force majeure)

Before initiating formal dispute proceedings, both parties agree to attempt good-faith negotiation and resolution for a period of no less than thirty (30) days following written notice of the dispute.

For questions, legal inquiries, or platform support, please contact MyWoosah through the following channels: