Your trusted partner for comprehensive dependent care. MyWoosah leverages AI to connect families with vetted providers for childcare, adult care, senior care, pet care, and more. Find reliable backup care, specialized pods, and flexible payment solutions tailored to your family's unique needs.

MyWoosah is the dependent care infrastructure powering the modern workforce. We connect working families with vetted care providers across multiple care types; including childcare, adult care, pet care, natal care, and more. We also partner with employers to offer dependent care as a workplace benefit.

Who can use MyWoosah?

MyWoosah serves families looking for care, individuals who want to provide care services professionally, employers who want to offer care benefits to their workforce, and benefit brokers who help employers design competitive benefits packages.

Is MyWoosah free to join?

Yes. Joining MyWoosah is free for families and providers. Families only pay for the care services they use, there are no membership fees or hidden charges.

How do I get started?

Click 'Get Started' on our website and select your role; Family or Provider. You'll be guided through a simple profile setup. Once complete, you'll have access to the platform and can begin booking or receiving care.

What types of care can I book through MyWoosah?

Families can book Childcare, Adult Care, Pet Care, Natal Care (newborn support), Drive Care (transportation), and Event Care. Whether you need one-time backup care or ongoing scheduled support, we've got you covered.

How quickly can I find a provider?

Once your family profile is complete, you're matched with qualified care providers quickly. You can review provider profiles, ratings, and experience before making your selection.

Can I choose my own provider?

Yes. You review provider profiles and can select who you'd like to work with. You can also mark preferred providers for future bookings, making repeat care seamless.

What if I'm not satisfied with a provider?

Your satisfaction matters. If a care experience doesn't meet your expectations, reach out to our support team and we'll help find a better match at no additional cost.

Can I book care on short notice?

Yes. MyWoosah is built to support both planned and last-minute care needs. Our platform is designed for flexibility so families aren't left without options when life gets unpredictable.

Can I hire a provider for regular, ongoing care?

Absolutely. Many families use MyWoosah for recurring scheduled care, not just one-time or emergency situations. You can build a consistent relationship with a provider you trust.

How do I pay for care?

MyWoosah offers multiple payment options including direct payment, an hours bank (pre-purchased care hours), and a Care Now Pay Later option for added flexibility. If your employer offers MyWoosah as a benefit, some or all costs may be subsidized.

Can I send a tip to my provider?

Yes! After a completed service, you have the option to send a tip directly to your provider through the platform as a way to show appreciation for great care.

How does MyWoosah verify care providers?

All providers go through a thorough screening process before being approved on the platform. This includes identity verification, background checks, reference checks, and credential validation. We take safety seriously; families can trust that only qualified, vetted individuals are matched with them.

Are providers insured?

Yes. All providers carry professional liability insurance. MyWoosah also maintains general liability coverage for care engagements booked through the platform.

How do I know a provider is who they say they are?

Every approved provider has completed our identity and background verification process. Provider profiles include verified credentials, experience details, ratings from other families, and completion history; giving you the full picture before you book.

What happens if there's an issue during a care session?

Your family's safety is our top priority. In the event of a concern, you can contact our support team immediately. Providers are also required to maintain communication standards and follow platform guidelines throughout every engagement.

How do I become a MyWoosah care provider?

Click 'Get Started' and select 'Provider.' You'll complete a profile, upload required documentation, and go through our verification process. Once approved, you'll start receiving care opportunities matched to your skills and availability.

What types of care can I provide?

Providers can offer Childcare, Adult Care, Pet Care, Natal Care, Drive Care, and Event Care, based on their qualifications and preferences. You choose the services you're equipped to offer.

Providers are paid through the platform after completing care sessions. Earnings are tracked in your dashboard and paid out on a regular schedule. Tips from families are also passed directly to you.

Can I set my own schedule?

Yes. You control your availability. You indicate when you're available, and the platform matches you with families whose needs align with your schedule.

Is there a way to grow my reputation on the platform?

Yes. MyWoosah has a tiered provider recognition system. As you complete more engagements and earn strong ratings, you advance through tiers; unlocking greater visibility and more opportunities.

What training resources are available to providers?

MyWoosah offers training modules to help providers develop their skills, stay current on best practices, and strengthen their professional profile on the platform.

How can MyWoosah help my organization?

MyWoosah partners with employers to offer care as a meaningful workplace benefit. Employees gain access to vetted care providers, flexible payment options, and a platform designed to reduce the stress that care disruptions cause at work.

What benefit structures do you support?

We support self-sponsored plans (employee pays fully), co-sponsored plans (employer and employee share costs), and infrastructure access; giving organizations flexibility to design a program that fits their budget and workforce needs.

Can employers allocate care hours to employees?

Yes. Employers can allocate a care hours balance to employees, which employees draw from when booking care. This creates a structured, trackable benefit that's easy to administer.

Is MyWoosah available through benefit brokers?

Yes. We work with benefit brokers to make MyWoosah available as part of a broader benefits package. If you're a broker, reach out to our team to learn about partnership opportunities.

How do employers track usage and impact?

Employers have access to a dashboard with real-time analytics and utilization data, helping them understand how the benefit is being used and the value it's delivering to their workforce.

A Care Pod is a shared care arrangement where multiple families group together to share a provider. It's a cost-effective and community-oriented way to access consistent, high-quality care.

How do I join or create a Care Pod?

You can create a new Care Pod or join an existing one through your family dashboard. You invite other families to participate, and the platform manages scheduling, provider matching, and shared payment logistics.

How is payment handled in a Care Pod?

Care Pod costs are split among participating families. The platform handles the calculation and collection so there's no awkwardness between families sharing the arrangement.

What is the Hours Bank?

The Hours Bank lets families pre-purchase care hours, which they can then draw from when booking care sessions. It's a convenient way to plan ahead and ensure care is always available when you need it.

What is Care Now Pay Later?

Care Now Pay Later gives families the flexibility to access care immediately and pay over time. It's designed to remove financial barriers so that care needs are never delayed due to short-term budget constraints.

Are there any hidden fees?

No. MyWoosah is transparent about pricing. Families pay for the care they use. If your employer subsidizes care as a benefit, your out-of-pocket cost may be reduced or eliminated entirely.

Can I get a refund if I cancel a booking?

Cancellation and refund policies depend on the timing of the cancellation relative to the scheduled service. Please refer to our Terms of Service for full details, or contact support for assistance with a specific booking.

How do I contact MyWoosah support?

You can reach our team through the Contact page on our website or through the messaging system in your dashboard. We're here to help with any questions, issues, or feedback.

Is the platform available on mobile?

Yes. MyWoosah is fully accessible on mobile browsers and the app and play stores respectively. The web version of the platform is designed to work seamlessly on any device, so you can manage care on the go.

What if I have a dispute about a care session?

If a concern arises from a care session, you can submit a dispute through the platform. Our team will review the situation and work toward a fair resolution for all parties involved.

How do I leave a review for my provider?

After a completed care session, you'll receive a prompt to rate your provider and leave a review. Your feedback helps maintain quality on the platform and supports providers who deliver great care.

Frequently Asked Questions

Getting Started

For Families

Safety & Verification

For Providers

For Employers & Benefits

Care Pods

Payments & Hours Bank

Platform & Support