FAMILIES

Bookings & Cancellations 

MyWoosah has a vast pool of qualified care providers to fill your assignments. We encourage our families to take their time developing their profiles so that care providers fully understand and can fulfill your requests as soon as possible. Make sure to include your scheduling needs and your expectations, and request services far in advance.

If you need to cancel or reschedule a service, you should do so within 24 hours. In the app, go to the “My Services” tab, choose the service, and then select “Cancel “or “Reschedule.” Once the cancellation is complete, we will notify the care provider. If a family needs to cancel a service within 24 hours, they are subject to a $30 cancellation fee.

Families can hire multiple Care Providers to accommodate needs such as split schedules and backup care requests.

We suggest families request services up to two weeks in advance.

MyWoosah requires an interview on the app to book with a care provider. After completing this interview, it is best practice to schedule a working trial to assess further the skills and fit of your matched care provider.

A working trial is the second step in the booking process that enables a family to make an informed decision on whether a care provider is suitable for the assignment. We recommend the family schedule a paid 4-hour period with a care provider before requesting services.

Families can report No-Call No-Show to the MyWoosah support team at Support@mywoosah.com or call (844) 775-0775. 

If you are experiencing last-minute or frequent cancellations from your care provider, please contact our support team at Support@mywoosah.com or call (844) 775-0775. 

MyWoosah strictly prohibits booking services independently with a care provider, as it is a blatant violation of the non-solicitation clause of our Terms of Use. We have instructed Care Providers to report any improper service requests. Requesting services outside of the app goes against our Terms of Use and can result in permanent removal from our platform and actions with legal, safety, and financial implications.

Safety

MyWoosah requires an interview on the app to book with a care provider. After completing this interview, it is best practice to schedule a working trial interview to assess further the skills and fit of your matched care provider.

Our Care Providers undergo a thorough verification procedure which includes an application screening and a background check. Along with our screening, we recommend that families conduct both an interview and a working trial to determine whether the Care Providers have the appropriate level of expertise for their specific assignment.

MyWoosah strictly prohibits booking services independently with a care provider, as it blatantly violates the non-solicitation clause in our service level agreement. We have instructed Care Providers to report any improper service requests made by families, which our team will investigate and take proper action.

Payment & Fees

MyWoosah charges the saved payment method on your account after the service.

You pay MyWoosah and not the Care Provider.

Please visit our website and app pricing page to view our rates.

Service rates are fixed within the platform by type, number of children, and location. MyWoosah considers rate negotiation with the Care Provider a blatant violation of our Terms of Use and Non-Solicitation policies. Families who break these policies will face actions with legal, financial, and contractual implications.

PROVIDERS

Bookings & Cancellations 

As a Care Provider, your booking timeline depends on your profile presentation, responsiveness, and availability. Our care providers must maintain consistent and professional communication with families before and after booking services.

MyWoosah strictly prohibits booking services independently with a family, as it blatantly violates the non-solicitation clause in our Terms of Use. To ensure the safety of our community, we strictly prohibit taking services off the app, as it goes against our Terms of Use. We demand Care Providers report any improper service requests made by families, as it can lead to actions with legal, safety, and financial implications.

If you need to cancel or reschedule a service, you should do so within 24 hours. In the app, go to the “My Services” tab, choose the service, and then select “Cancel “or “Reschedule.” Once the cancellation is complete, we will notify the family. If a care provider needs to cancel a service within 24 hours, they are subject to a $15 cancellation fee.

Care Providers can accept as many assignments as their schedule will allow. However, we advise Care Providers to know their existing assignment load to minimize scheduling conflicts.

If you are a Care Provider experiencing last-minute or frequent cancellations from your family, please contact our support team at support@mywoosah.com  or call (844) 775-0775.

Profile Management

Log in to the app and select the person-shaped icon on the bottom-right corner of the screen. Then, tap on your name and profile picture. This will take you to the “Edit Profile” page. You can update your profile picture, first and last name, bio, and childcare requirements.  

No, MyWoosah takes care of all background check fees. The check includes the following:
• An SSN identity trace.
• A nationwide criminal database search.
• A DOJ sex offender search.

MyWoosah may deny a care provider’s application for various reasons, including failure to meet the minimum requirements, an inappropriate photo, or an incomplete profile. Once a Care provider receives an email with feedback, the provider must implement the revisions by the deadline to be re-evaluated by MyWoosah.

Safety

Care Providers are not allowed to bring children to assignments.

MyWoosah Care Providers must deliver all services inside the family’s home.

No, MyWoosah takes care of all background check fees. The check includes the following:
• An SSN identity trace.
• A nationwide criminal database search.
• A DOJ sex offender search.

 

Payment & Fees

MyWoosah pays Care Providers every Friday. Your first payment will be the Friday after your first week of service. Care Providers must log their hours into Gusto, our onboarding, and payroll system, to ensure they get paid on time by Sunday at 9 p.m. EST.

MyWoosah contracts and pays all providers directly, and not the families.

As a Care Provider, MyWoosah considers you an independent contractor, so we cannot withhold taxes. We recommend contacting a tax preparer if you need help filing your taxes.

All Care Provider rates are fixed within the platform by services, number of children, and location. MyWoosah considers rate negotiation a blatant violation of our Terms of Use and Non-Solicitation policies. Providers who  break these policies will face actions with legal, financial, and contractual implications.