Frequently Asked Questions

Parents

Care Professional Services

Each MyWoosah service is priced differently per service area. Specific pricing can be found in the Services page.

All MyWoosah Care Professionals are employed by MyWoosah. After you move forward with a Care Professional, they are on assignment for your family. Because of this relationship, we ensure that your Care Professional is performing their duties safely and professionally. If you ever have an issue with your Care Professional, please contact our Customer Experience team. 

MyWoosah recommends that you provide at least a 24-hour notice when possible. 

If this happens, please call the MyWoosah Customer Experience team immediately at 844-775-0775.

For your continued safety and convenience, we recommend that you complete an in-app interview first before meeting in person. 

MyWoosah recommends that you clearly state your family’s needs and requirements when creating your account; that way, you are matched with Care Professionals that fit your needs. We also advise that you restate those needs and requirements during the Care Professional interview.   

To ensure that you’re comfortable with your Care Professional match, you can chat, video call, and set up in-person meetings before committing. You can also schedule short service requests (1-2 hours) before making a long-term commitment. 

No, unfortunately, we do not offer backup assistance, but we are working to implement this in the future. We highly encourage Families to match with multiple Care Professionals, so you have backup options.  

Yes, you can send same-day service requests, but this is also dependent on the Care Professional’s availability.  

Using The App

On the app, any support that you need would be located under “My Support” where you can chat with an admin, view our FAQs, speak to a customer experience representative, or email us at support@mywoosah.com

No, you are not able to search for a specific person. However, if you matched with a particular Care Professional in the past. You can still communicate and schedule services with them.  

To update your location, log in to the app and select the map pin icon on the top left corner of your screen. Then, you can add your address. 

Yes, you can refresh your search by clicking the “refresh” button.  

You can only start a conversation with a COMPLETE match. This means that you and the Care Professional swiped right on each other, so you may have to wait before you can begin any conversations or calls. 

After you match with a Care Professional, you can speak with them and interview them to see if they are a good fit for your family. You can chat, video call, and schedule in-person meetings all within the app.

To ensure that you’re comfortable with your Care Professional match, you can chat, video call, and set up in-person meetings before committing. You can also schedule short service requests (1-2 hours) before making a long-term commitment. 

No, unfortunately, we do not offer backup assistance, but we are working to implement this in the future. We highly encourage Families to match with multiple Care Professionals, so you have backup options.  

Yes, you can send same-day service requests, but this is also dependent on the Care Professional’s availability.  

Profile and Account

Log in to the app and select the person-shaped icon on the bottom-right corner of the screen. Then, tap on your name and profile picture. This will take you to the “Edit Profile” page. You can update your profile picture, first and last name, bio, and childcare requirements.  

To update notifications select the person-shaped icon, select “settings”, then go to “notification settings” and make the appropriate adjustments. 

MyWoosah families can share an account if the child(ren) is cared for in the same household. However, if a family is co-parenting, each parent must have a separate account for each household.  

When chatting with a match the blocking feature is available within the three dots in the upper right-hand side. This will allow you to block for any number of reasons.  At the moment, there is no way to unblock a match. 

Safety and Policies

Yes, MyWoosah runs extensive background checks on each Care Professional. The background check includes an SSN Identity Trace, a Nationwide Criminal Database search, and a DOJ (Department of Justice) Sex Offender search.   

We do not require our Care Professionals to be vaccinated, but if you require a Care Professional that is vaccinated you can add this to your bio. You can ask your Care Professional in the chat or during the interview stage as well.  

We update background checks on a biannual basis. The background check includes an SSN Identity Trace, a Nationwide Criminal Database search, and a DOJ (Department of Justice) Sex Offender search.  

To report a user for inappropriate behavior, please contact the Customer Experience team at (844)-775-0775. If you have matched with a Care Professional, you can also select the three dots in the upper-right corner of the Care Professional’s chat to block or report their account. 

Timesheets, Billing, and Reviews

MyWoosah does not charge any subscription fees, as we are a pay-as-you-go service. You only pay for the services used. You can view our pricing page under Services section. 

MyWoosah requires families to upload a credit or debit card to schedule services. Once the service is complete, a timesheet will be generated and sent to the family for approval within 24 hours. After approval or after 24 hours, the payment method on file will be debited. 

Currently, MyWoosah accepts all credit and debit cards. 

All reviews created by families for Care Professionals are visible to the Care Professional and other families on the MyWoosah mobile app. 

To update your credit card first select the person-shaped icon, then select “Settings”, then go to “Billing & Payments” and then make the necessary updates.  

MyWoosah services have a standard of three (3) children maximum per family. 

Support

The MyWoosah Customer Experience Team operates Monday through Friday from 9 am – 5 pm EST. If an emergency occurs after 5 pm, please contact the MyWoosah Customer Experience Team via email at support@mywoosah.com. 

For questions about your MyWoosah Care Professional, please contact the Customer Experience Team email at support@mywoosah.com or by phone at 1-844-775-0775.  

Care Professionals

On Assignments

First, you must download the MyWoosah app. After doing so, you must upload all of the necessary documents and certifications for approval. If approved, you may then begin creating your profile, including requirements and availability. Once complete, you’re all set to start matching with families!  

Professional childcare experience includes anytime that you have worked with children and gained skills and abilities related to childcare. Typical forms of childcare are nannying, babysitting, and working at a school or daycare. If you are a parent of one or more children, this can constitute as childcare experience but not professional experience. When speaking with parents and creating your profile, please be honest about how you obtained your childcare experience.   

All Care Professionals are required to have at least two years of professional experience. Depending on your qualifications, we can accept if a Care Professionals has one year of professional experience. 

Please visit the Careers page of the website to identify the responsibilities related to each service. Also, when in doubt, please make sure to receive clarification from the family and or the MyWoosah Customer Experience Team. 

Yes, you can work with more than one family if the assignments do not conflict with each other. The MyWoosah mobile app allows Care Professionals flexibility and control over their schedules. 

Care Professional are employed by MyWoosah and can expect payment after the end of each service 

No, MyWoosah does not currently allow Care Professionals to bring their child(ren) to work.  

MyWoosah does not currently allow Care Professionals to care for children outside clients’ homes.   

MyWoosah recommends that you provide at least a 24-hour notice when possible. 

Using The App

On the app, any support that you need would be located under “My Support” where you can chat with an admin, view our FAQs, speak to a customer experience representative, or email us at support@mywoosah.com

To update your location, log in to the app and select the map pin icon on the top left corner of your screen. Then, you can add your address. 

Yes, you can refresh your search by clicking the “refresh” button.  

You can only start a conversation with a COMPLETE match. This means that you and the Care Professional swiped right on each other, so you may have to wait before you can begin any conversations or calls. 

After you match with a Care Professional, you can speak with them and interview them to see if they are a good fit for your family. You can chat, video call, and schedule in-person meetings all within the app.

Profile and Account

Log in to the app and select the person-shaped icon on the bottom-right corner of the screen. Then, tap on your name and profile picture. This will take you to the “Edit Profile” page. You can update your profile picture, first and last name, bio, and childcare requirements.  

To update notifications select the person-shaped icon, select “settings”, then go to “notification settings” and make the appropriate adjustments. 

When chatting with a match the blocking feature is available within the three dots in the upper right-hand side. This will allow you to block for any number of reasons.  At the moment, there is no way to unblock a match. 

Safety and Policies

In case of a medical emergency, please contact 911 immediately. Then notify the family before contacting the MyWoosah support line at 1- 844-775-0775.  

While MyWoosah does not require you to be vaccinated to become a Care Professional, a family might require you to take the vaccine before working with them. Make sure to discuss this during the interview process.  

To request a copy of your background check, please get in touch with the MyWoosah Customer Experience Team at hire@mywoosah.com or by phone at 1-844-775-0775.  

 

Timesheets, Billing, and Reviews

Once the service is complete, a timesheet will be generated and sent to the family for approval within 24 hours. After approval or after 24 hours, Care Professionals are paid for their services by direct deposit to the account information saved on file. 

To update your bank account information select the person-shaped icon, select “Settings” then go to “Account Information.”  

When you begin your assignment, you must select “Start Service” in the MyServices section of the app. After completing your services, select “End Service” and a timesheet will be generated for the family to review and approve. 

Support

The MyWoosah Customer Experience Team operates Monday through Friday from 9 am – 5 pm EST. If an emergency occurs after 5 pm, please contact the MyWoosah Customer Experience Team via email at support@mywoosah.com. 

For questions about your MyWoosah assignment, please contact the Customer Experience Team email at hire@mywoosah.com or by phone at 1-844-775-0775.